Women’s Health and Wellbeing Services is a not for profit organisation that works with women and families in the community to reduce the impact of mental health problems on families and to help foster growth, for strong women and strong families. Your small change will make a big change!
Thank you for your interest in accessing services through Women’s Health & Wellbeing Services (WHWS) or the WA Centre for Perinatal Mental Health & Parenting Support (wacpps.org.au). We are committed to providing compassionate and professional care and require all clients to complete a triage phone call prior to being placed on our waitlist to access services.
Registering for the online portal
The online portal is where you will have access to forms, invoices, appointments and book online for accessing services at WHWS.
It is important that you use the same name, email, and phone number that you have sed on your referral so that the password you register is linked to your existing profile. Otherwise, the system will create a new profile.
How to Register : Click on the following registration link: Portal Registration Link and follow the instructions below.
Fill in the required information to create your login (please use the email address that you have provided us in your referral).
A verification code will be sent to you via sms – please enter the code into the form to complete the registration.
Once registered, you can log in to the portal using your chosen credentials, please click button below:
This step is for you to complete intake form in your portal. This form gets some back ground information and will reduce your triage call from 40minutes – 20minutes we appreciate if you could complete this form as soon as possible. If you are accessing Family counselling you will need to complete a intake form for each member attending. (Each intake will need to be completed in each members profile)
Booking and Appointments:
Service Information and Fees:
Please click the button for the fees for our services
We invite you to book a Triage phone call through our online booking platform. Please ensure Intake forms are completed PRIOR to triage phone call (form is located in your portal). The calendar displays available appointments for the next TWO WEEKS only. If you cannot find a day/time that suit, call our friendly Reception 9490 2258 team and they can assist further.
How to Register : Click on the following registration link: Portal Registration Link and follow the instructions above.
Booking your triage online:
You can learn more about using the client portal here.
Payment Policy:
Thank you for completing the triage. You have been matched with Therapist or Therapists which best means your needs.
Please use our online portal to book your first appointment with a therapist. Once you attend your first appointment, we will schedule your remaining 9 sessions at a time and day we have available with your chosen therapist. Please note waiting times may apply to scheduling regular sessions.
You will be emailed a schedule on your remaining appointments once booked or you can view them in your portal.
Please check your appointment schedule listed below for the location to see if your sessions are via Telehealth (Video) or WHWS office for Face to Face sessions.
Booking ‘Flexi appointments’
You are now able to register for our online booking platform for booking one off appointments with your current therapist at WHWS/WACPPS. This secure portal will provide you access to book flexi appt’s when you need an extra** before your next scheduled appointment. Please note that the calendar displays available appointments for the next TWO WEEKS only. If no slots are available, we recommend checking the portal regularly, as cancellations often open new available appointment times.
Please note some of the appointments dates listed above may change due to unforeseen circumstances. If you are ever unsure if you have an appointment, please call the office on 9490 2258
As part of accessing our services there is some paperwork that needs to be completed. This can include initial paperwork, confidentiality, rights and responsibilities and some scales/questionnaires to track your progress. All forms that need to be completed will now be available in your portal.
To ensure we can maximize our time during the first session, we kindly ask that you complete the following forms prior to the first session.
Mental Health Care Plan
If you have been assigned to one of our psychologists we ask if you could please send us a copy of your current Mental Health Care Plan and Medicare card number at least two days before your initial appointment by:
Progress Paperwork
You will be asked to complete additional paperwork at sessions 5 and 9 to track your progress. The forms will be available in the portal when they are needed. You will be sent an email asking to log into your portal to complete these forms.
Here is some information that will be helpful in attending sessions at our service.
Gosnells Office Location:
Our office is located inside the Gosnells Community Lotteries House at 2232c Albany Highway Gosnells. We are in the two-story brick building near the post office. Entry to WHWS is via Astley Street. Please use the automatic doors opposite the Post Office (if you are at the clock tower you are one the wrong side of the building).
We are in Suite 7 located on level 1. You will need to use the internal stairs or lift (the lift is located behind the stairs). Once on level 1, turn left and we are at the end of the corridor, near the toilets.
Parking is located near the post office off Astley Street. Parking can be problematic – additional parking on Federation Pde or on the vacant block of land off Federation Pde between the library and the doctors surgery (if you reach Coles you have gone too far).
We are a 5 minute walk from the Gosnells Train Station and close to multiple bus stops.
Check out this short video on how to find us. https://www.facebook.com/250333335128841/videos/676778239846829
After Hours Access:
The building auto doors close at 4pm. Please use the intercom located on the right-hand side of the glass sliding doors to gain access.
To use Intercom:
Mundaring Office Location
Video sessions – How to use Telehealth
To ensure you receive the most out of your session, be prepared to receive the call from your therapist and conduct your session in a quiet and private room. Your 1-hour counselling session is your time to focus on your health. Taking the call from your therapist in a busy and/or public space will impact your ability to concentrate in session.
Children in session:
To ensure the best possible therapeutic outcome:
Appt Reminders:
WHWS sends out 2 reminders to clients before their scheduled appointment, one in the form of an e-mail and one in the form of an SMS. It is very important to us that you attend to the SMS as soon as you receive it; it allows us to offer the cancelled appointment to someone on a cancellation or waiting list.
Cancellation Policy
We understand that life can be busy and plans sometimes change. If you need to cancel your appointment, please let us know as soon as possible so we can offer the time to another client who may be waiting for support.
As WHWS is a high-demand service, we have a two-session cancellation allowance per care cycle (10 allocated sessions per calendar year).
How it works:
If you would like to retain your allocated session when cancelling with less than 48 hours’ notice, you may choose to pay the full session fee and we will reschedule the appointment within your care cycle.
Please note that more than two non-attendances for your allocated appointment time may result in discharge from the service.
We truly appreciate your understanding. These policies allow us to provide fair and timely access to care for all clients. If you have any questions, please reach out to our team — we’re happy to help.
*Where WHWS is notified by a client to alter an appointment with more than 4 weeks notice. This is not considered a cancellation.
We value feedback from clients at any point through your counselling, feedback can be provided by emailing us at info@whws.org.au or forms available or at our office.
For more information about our services please refer to our agency booklet. Click here https://whws.org.au/about-us/board-members/#documentation to access the booklet
